FAQ

  • How can I return an item?
    Please announce your return with by email at [email protected] stating your order number. Order values from Germany and Austria over 40 Euro receive a free DHL return label upon request.
  • Can I order goods and pick them up in the showroom?
    Everything that is displayed in the online shop as "Available in 2 to 3 days" can also be purchased in the showroom during our opening hours.
  • Which payment methods can I use?
    Prepayment

    You will receive an order confirmation from us by email with all payment data. As soon as we have received your payment, we will usually ship your order on the same day. The transfer should take place within 14 days, otherwise your order will be cancelled automatically

    PayPal

    If you have a PayPal account, you can pay comfortably and safely in our online shop via PayPal. We do not charge any additional fees.

    sofortüberweisung (Klarna)

    This TÜV approved payment method works completely without registration. Simply select when paying and pay with your online banking data via PIN/TAN.

    Cash on delivery (only within Germany)

    Goods that you have ordered by cash on delivery must be paid for when they are delivered by the shipping service. In this case, please have the invoice amount ready and pay attention to the cash on delivery fee, because for orders by cash on delivery, in addition to any shipping costs incurred, a cash on delivery fee of € 3.60 by our logistics service DHL / Deutsche Post. Furthermore DHL / Deutsche Post charges a transfer fee of 2,00 €, which is not included in our invoice. The complete amount is to be paid upon delivery.

    Credit card (from 40,00 € order value)

    From an order value of 40,00 € you can pay by credit card. The technical payment processing is carried out by ConCardis GmbH. Your credit card data will not be transmitted to TACWRK. Your credit card account will be debited upon completion of the order. To pay by credit card, please click on the appropriate button in the payment method selection.

    Further information about ConCardis can be found here: Datenschutzrechtliche Informationen ConCardis

    Please note that the 3D Secure security procedure "MasterCard Secure Code" or "Verified by Visa" is used. Notes on the 3D Secure security procedures "MasterCard Secure Code" or "Verified by Visa": If you are registered with the 3D Secure procedure, an entry page of your bank will be displayed during the payment process, on which you must enter your 3D Secure password. If you are not yet registered with 3D Secure, your bank will redirect you to the appropriate page. The settings as well as the query of the 3D Secure code cannot be influenced by us. If you have any questions about 3D Secure, please contact your bank. Registration for the 3D Secure procedure is independent of the ordering process in our online shop.

  • When can I shop in the showroom?
    Our opening hours are Thursday & Friday 13 -17 h and Saturday 10 - 16 h
  • How does the government discount work?
    Once you have a customer account with us, we will simply need a proof of authority from you. This is possible either in the form of a confirmation email from your official authority email address or as a scan of your work ID card by email. If the discount is then activated, you will automatically receive a 10% discount, except for already reduced items.
  • Do you have customer cards?
    You can find our Camo Card and Black Card here: www.tacwrk.com/kundenkarte
  • Do you sponsor teams and projects?
    As we receive a lot of inquiries regarding sponsoring, support and social media, we ask for your understanding that we can only accept very few selected projects here.
  • How can I subscribe to the newsletter?
    You can register here: www.tacwrk.com/newsletter – Of course you can unsubscribe at any time!
  • How does an exchange in the showroom work?
    You can exchange goods purchased in the showroom during our opening hours within 31 days on presentation of the original receipt and only against issue of a voucher of the purchase amount and provided the goods are resalable and unused.
  • Can I make returns in the showroom?
    Of course, you can return your online store returns to the showroom instead of sending them to us, but please note that our showroom team can only accept returns and forward them to our returns department. Direct processing in the showroom is not possible.
  • Can I pre-order goods that are not currently in stock?
    If you are interested in items that are currently sold out, you place non-binding pre-orders comfortably via eMail. All we need is your customer number and your order request. Please note that item numbers may change with every size or colour variation. You determine the number of your desired item by clicking on your suitable size.
  • Can you inform me about delivery times?
    We receive many inquiries about possible delivery dates. Often we do not have concrete delivery days from our suppliers, but only approximate lead times. Please note that we can therefore not make any binding promises.
  • Can I order articles from you that are not in the regular assortment?
    Yes, you can inquire special orders via email. Please note that this is only possible for a small selection of our brands.
  • Do you offer custom-made products like patches and T-Shirts?
    Yes, we can produce special designs! Please write us an email and our graphic designer will contact you.
  • How long do I have to pay for an order?
    If you place an order with us for prepayment, it will be reserved for you for 10 days and if no payment is received, the order will be cancelled automatically.
  • How do I get to you by public transport?
    The nearest S-Bahn station is „Schöneweide“. From there you can either take the tram to „Wilhelminenhofstr./Edisonstr.“ or take a short walk.
  • Can I track my shipment?
    You will always receive a shipping confirmation with tracking from us on the day the parcel is shipped.
  • What are the shipping costs?
    Within Germany you do not have to pay any shipping costs for goods worth 89 Euro or more. Orders under this value have 6.90 Euro shipping costs within Germany.
  • When will I get my return refunded?
    We make every effort to process returns as quickly as possible. Please note, however, that due to occasionally high volume of returns, holiday periods, technical problems or other exceptional problems, a processing time of up to 10 days may be possible in individual cases.
  • Are there discounts on sale items?
    Sale prices are always final prices and excluded from further reductions.
  • Do you send catalogues?
    There is no TACWRK catalogue, as our assortment grows almost weekly. As a rule we always have catalogues of 5.11 and Tasmanian Tigers on site, so please do not hesitate to contact us.
  • How do I order an item that requires proof of authority?
    After placing your order, please send us proof of your authority asap by E-mail so that we can approve your order.
  • What payment methods are available in the showroom?
    In addition to cash payment, EC cards and all credit cards except American Express are possible. A Postbank ATM is also within walking distance.
  • How can I change personal data in my customer account?
    To avoid mistakes, please always let us know by E-mail if you wish to change your account. You can have your account deleted anytime, just send us an E-mail.
  • How can I order items „on request“?
    If an item is marked "on request", you can simply order it by E-mail with your customer number.
  • Do you have item XY still flying around somewhere?
    This question comes up very often. Unfortunately no! The stock in the online shop is always displayed to the minute and is also identical to the stock in the showroom.
  • Why do your prices sometimes differ on Amazon, Ebay and in the online shop?
    We have different distribution channels with different conditions, we always recommend to check in each case where you can find our current cheapest offer before you order.
  • Is it possible to exchange ordered items?
    Returns and new orders are always separated. Thus, our accounting department keeps track of your customer account and the respective transactions work twice as fast.

Authority Discout

10% discount

Worldwide Delivery

Via DHL and UPS

Showroom in Berlin

Direct & personal advice

German Field Post

We ship to deployment

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