Right of Withdrawal

Consumers have a fortnightly right of withdrawal.

Right of withdrawal

You have the right to revoke this contract within fourteen days without giving reasons. The withdrawal period shall be fourteen days from the date on which you or a third party other than the carrier designated by you took possession of the goods. In order to exercise your right of cancellation, you must inform us (TACWRK GmbH, Wilhelminenhofstraße 83-85, 12459 Berlin, Germany, [email protected], telephone: +49 (0)30 536 042 46, fax: +49 (0)30 536 042 47) of your decision to cancel this contract by means of a clear declaration (e.g. a letter, fax or e-mail sent by post). In order to comply with the revocation period, it is sufficient for you to send the notification of exercising the right of revocation before the expiry of the revocation period.

Consequences of revocation

If you revoke this agreement, we shall reimburse you immediately and no later than fourteen days from the date on which we received notice of your revocation of this agreement for all payments we have received from you, including delivery charges (other than additional charges arising from your choice of a method of delivery other than the cheapest standard delivery offered by us). We will use the same means of payment used by you in the original transaction for the refund, unless expressly agreed otherwise with you and in no event will you be charged for such refund. We may refuse to refund until we have received the goods or until you have provided evidence that you have returned the goods, whichever is earlier.

You shall return or deliver the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the revocation of this Contract. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

The right of revocation does not apply to the following contracts:
  • Contracts for the supply of goods which are not prefabricated and the manufacture of which is based on an individual choice or destination by the consumer or which are clearly tailored to the personal needs of the consumer.
  • Contracts for the supply of sealed goods which, for health or hygiene reasons, are not suitable for return if their seal has been removed after delivery.
  • Contracts for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.

Voluntary right of return

For your orders we grant you beside the legal right of revocation a voluntary right of return of 31 days starting from goods receipt. With this right of return you can also withdraw from the contract after expiry of the 14-day cancellation period (see cancellation policy above) by returning the goods to us within 31 days of receipt (start of period on the day after receipt of goods). Timely dispatch is sufficient to meet the deadline. However, the prerequisite for exercising the voluntary right of return is that you have worn/tested the goods only for fitting, as in a shop, and that you return the goods completely, in their original condition intact and without damage in the original sales packaging.

You have to bear the regular costs of the return shipment if the delivered goods correspond to those ordered and if the price of the goods to be returned does not exceed an amount of 40,- € or if, in the case of a higher price of the goods, you have not yet paid the consideration or a contractually agreed partial payment at the time of revocation. Otherwise the return is free of charge for you.

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